We’ve compiled a list of frequently asked questions about our hosting. If you have any additional questions, please contact us.

Q. Why is your hosting so cheap?
A: Our hosting is an extra benefit we offer to our clients. We don’t price gouge, we just offer you our best available price.

Q. Will you place ads on my site?
A. Blogudio will NOT place ads on your site. Blogudio does place a small non-intrusive 120×60 pixel badge (you can see an example on ChildsPlay x2 at the bottom of the page) that matches your site to show we designed it. If you would like this banner removed, we can do so for an additional fee of $50.

Q. What if I already own a domain name? Can I transfer it? Do I get a discount on hosting?
A. If you already own a domain name, you can easily transfer it by setting your DNS to our serves. Additional information is provided in your welcome email. We do not provide a discount if you already own your name, however, we would be pleased to buy you another domain name and point it toward your site.

Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by contacting us. There is no extra fee to upgrade and the only charge would be the price difference in the plan you upgrade to.

Q. What if I don’t like your hosting? Does that mean I can’t keep my design
A. We think you will. If you don’t you are welcome to leave at anytime. We will even return to your a prorated portion of your hosting fee. Your design is yours to keep. We can transfer it to your new host for a fee, or you can do it yourself.

Q. Do you allow sites to advertise for money, on their web site?
A. You own your site. You can do whatever you want with it as long as it doesn’t violate our terms.

Q. Can I see some of the websites you host?
A. Yes some sites we host are:
More Diapers, sites that suck and ChildsPlay x2.

Q. What forms of payment do you accept?
A. You can pay using your credit card via Paypal.

Q. Are your server’s Unix, or NT?
A. Our servers are Linux Red Hat Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, we allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use?
A. The control panel we use is called cPanel.

Q. Can I pay monthly?
A. Yes, all of our plans are billed both monthly and yearly.

Q. Can I host friends?
A. Yes, you may host your friends, assuming you know how to set it up and you have the space.

Q. How long does it take to setup my account?
A Please allow up to ten hours, M-F.

Q. Are there any hidden costs, or setup fees?
A. No.

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers please use the contact form for a custom plan.

Q. Do you offer telnet or shell access?
A. No due to security reason’s we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory’s within cPanel.

Q. Do you purchase your hosting or own your own server?
A. We work exclusively with hostgator. You can also go directly to them for service, but we are cheaper.

Server Information

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. Can I view my site even though my domain’s name servers haven’t propagated yet?
A. Yes  http://youriphere/~yourusernamehere/

Q. What do I set my domains name server’s to?
A. Please read your welcome e-mail if you have lost your welcome email you can email support for your server’s dns.

Control Panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It’s not letting me upload my files what’s wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn’t my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works:  /usr/bin/  >>> /usr/local/bin/convert   >>> /usr/bin/X11/ >>

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-Mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account’s.

Q. Why won’t my email address work?
A. Make sure you set it up exactly as demonstrated in this tutorial. http://www.hostgator.com/outlook.shtml

Q. I did the above correctly why will it still not work?
A. Lets trouble shoot it some more here. If you are still having problems read it again. Still having problems? READ it once more. 99.9% of the people who contact us saying they have read it and are still having problems are given an answer quoting from this exact page. If you ask us for help we will not be able to help you because everything we could possibly tell you is in the above page, meaning if it doesn’t work you did not read and do everything listed.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cPanel and create a subdomain to go to the address you just copied.

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.7

Q. What version of perl are you using?
A. We are using version 5.8.0

Q. What version of MySQL are you using?
A. We are using version 4.0.18

Q. What version of JSP are you using?
A. We are using version 5.0.19 What makes this version so special? Read

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.